Frequently Asked Questions (FAQ)

1. Are all your products handmade?
Yes, absolutely! All our products at Berber Swiss are 100% handmade by skilled Moroccan artisans. From rugs and poufs to slippers and decor, each item is crafted using traditional techniques passed down through generations.

2. Where do your products come from?
Our entire collection is sourced directly from artisan communities across Morocco—mainly in the Atlas Mountains, Marrakech, and Fes. We collaborate closely with local craftspeople to ensure authenticity, fair trade, and high quality.

3. Do you offer worldwide shipping?
Yes, we offer international shipping to most countries. Shipping costs and delivery times vary based on your location and will be calculated at checkout. If your country isn’t listed, feel free to contact us directly.

4. How long does shipping take?
Orders are typically processed within 2–5 business days. Shipping times vary depending on the destination:

• Europe: 5–10 business days

• North America: 7–14 business days

• Rest of the world: 10–20 business days

Please note that handmade items may require slightly more time during busy periods.

5. Can I return or exchange an item?
Yes, we accept returns and exchanges within 14 days of delivery. The product must be unused and in its original condition. Please visit our Returns Policy page for detailed instructions or contact our support team for assistance.

6. Are the colors and sizes exactly like the photos?
Each product is photographed carefully, but due to natural materials and handmade processes, slight variations in color, size, or pattern may occur. These variations make each piece unique and are part of the charm of handmade items.

7. How do I care for my Moroccan rug or textiles?
Most of our rugs can be gently vacuumed and spot-cleaned with cold water and mild soap. For deep cleaning, we recommend professional rug cleaning services. For textiles like pillows or blankets, hand washing or dry cleaning is best. Care instructions are provided with each item.

8. Do you offer custom orders or wholesale options?
Yes! If you’re looking for a specific color, size, or design, we’re happy to accommodate custom orders whenever possible. We also offer wholesale pricing for boutiques, interior designers, and concept stores. Please contact us for details.

9. How can I contact Berber Swiss?
You can reach us anytime via our Contact page, by email at [insert email], or through our social media channels. We’re here to help and love hearing from you!